Vendor Accountability Program
Commitment to Vendor Accountability

Ethics and Values

Pier 1 Imports is committed to conducting its operations with a high standard of business ethics, in compliance with applicable laws and with a regard for human rights and fair labor practices. While we recognize and respect the cultural differences that exist throughout the world, Pier 1 Imports expects its vendors and agents to share and uphold these values.

Oversight and Code of Vendor Conduct

To facilitate commitment to these values, Pier 1 Imports has established a Global Vendor Accountability Department which has management and oversight responsibility for vendor accountability. This department develops programs and implements procedures aimed at ensuring compliance with Pier 1 Imports' Code of Vendor Conduct. Two principle functions of this department are to educate vendors regarding our expectations set forth in the Code of Vendor Conduct, and to coordinate activities to assess compliance with that code.

The Pier 1 Imports Code of Vendor Conduct ("the code") reflects Pier 1 Imports' desire to do business with vendors who conduct their business in accordance with, and who respect accepted international labor standards. The Global Vendor Accountability Department, together with Pier 1 Imports agents, virtually all of whom are located in the countries where Pier 1 Imports merchandise is produced, ensure that vendors are informed of, and understand, the terms of the code.

Education and Training

Pier 1 Imports believes that the success of our vendor accountability process requires effective education and training of our employees, agents, and vendors, as well as subcontractors engaged in the production of Pier 1 Imports merchandise. Accordingly, we are committed to allocating the resources reasonably required to promote an understanding of our requirements.

Assessment and Compliance

Visits to production facilities are routinely made by Pier 1 Imports' agents and buyers during the normal business process. Pier 1 Imports' agents and buyers are required to promptly notify Pier 1 Imports' Global Vendor Accountability Department of any event of noncompliance with the code. In addition, unannounced assessments of production facilities are conducted periodically by either a representative of the Global Vendor Accountability Department or an independent third party. Vendors will be notified of the results of the assessment and offered guidance with respect to matters requiring attention or improvement. Pier 1 Imports reserves the right to suspend future orders or to terminate its relationship with a vendor for compliance failures.

Cooperation and Communication

While we believe our vendor accountability process conveys our expectations, we also believe that continued cooperation and communication among all constituencies interested in this important area offers the best long-term prospects for continual improvement.

Code of Vendor Conduct

Compliance with Laws

  • Vendors must comply with all applicable national and/or local laws and regulations which govern their operations, including, those governing labor, health, safety, the environment, corruption and bribery.


  • No Child Labor: Vendors will not use child labor. A "child" refers to a person under the minimum age for employment established by local law, or the age at which compulsory school has ended, whichever is greater, but in no case under the age of 14.
  • Voluntary Labor: All labor must be voluntary. Forced, bonded, prison, or indentured labor is not allowed. Workers must be allowed to maintain control over their identity documents.
  • No Harassment or Coercion: Each worker will be treated with dignity and respect. Corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment, intimidation, or abuse will not be used.
  • Association: Vendors must respect the right of workers to choose whether to lawfully and peacefully form or join associations of their choosing, as allowed by local law.
  • Nondiscrimination: Workers should be hired on the basis of their ability and qualification to do the job, and not on the basis of personal characteristics or beliefs. Vendors will not, in violation of applicable local law, discriminate with regard to hiring and employment practices on the basis of race, religion, age, nationality, social or ethnic origin, gender, sexual orientation, political opinion or disability.
  • Wages and Benefits: Vendors must compensate all workers with wages, overtime premiums, and benefits that meet or exceed applicable local law, local industry standards, or collective agreements, whichever are higher.
  • Hours of Work/Overtime: Vendors will maintain reasonable employee work hours in compliance with applicable law, provide workers with rest periods and ensure that working hours consistent with applicable law are not excessive. Generally, workers should not be scheduled for more than forty-eight (48) regular hours per week and 12 hours overtime. Except for extraordinary business circumstances, workers should be permitted to at least one (1) day off in every seven (7) day period, or the rest period required by applicable law if greater than one (1) day a week.
  • Health and Safety: Vendors will provide workers with a safe and healthy workplace in compliance with applicable law, ensuring at a minimum, reasonable access to potable water and sanitary facilities, fire safety, and adequate lighting and ventilation.


  • Applicable laws regarding protection and preservation of the environment in the vendor's country should be complied with. All input materials and components must be obtained from permissible sources as allowed by applicable law.

Supply Chain

  • Vendors will comply with and adhere to the applicable supply chain security criteria contained in the US Customs and Border Protection's "Customs – Trade Partnership Against Terrorism" (C-TPAT) Program or the equivalent criteria contained in an applicable World Customs Organization accredited security program. C-TPAT Guidelines are available on the Connect Portal at


  • Vendors must comply with and adhere to the local laws and regulations concerning bribery, corruption, or unethical practices whether in dealings with public officials or individuals in the private sector.

Monitoring, Documentation and Compliance

  • Vendors will permit Pier 1 Imports and its designated representatives to engage in the assessment of vendor activities to confirm compliance with this Code of Vendor Conduct, including unannounced onsite inspections of production facilities, reviews of books and records relating to labor matters, and private interviews with workers. Vendors will maintain on site all documentation that may be needed to demonstrate compliance with this Code of Vendor Conduct.

Communication of Standards

  • • Vendors will take appropriate steps to ensure that the provisions of this Code of Vendor Conduct are communicated to workers, and any subcontractor, and its workers, including the prominent posting of a copy of this Code of Vendor Conduct, in the local language and in a place readily accessible to all such workers, at all times.