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How Do I Place an Order?
We offer two secure ordering methods so that you can choose the option that works best for you.
Order online
Placing an order on Pier1.com is safe, easy, and fast. You can check your order status and make changes every step of the way using the “My Account” page.
Email us
Our Customer Support Representatives are available Mon – Fri: 8AM –8PM CST and Sat-Sun 8AM - 6PM CST. Contact us at support@pier1.com and we'll not only set up the order for you but answer any questions you may have.
What is the status of my order?
If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to UPS.
Once UPS receives the order, you will receive tracking info. Your order can be tracked in your account page.
How Do I know if my order went through?
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.
Why haven’t I received an email about my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
What do I do if something on my order is missing or damaged?
Please contact a Pier1 Customer Support Agent right away! Click here to view our Returns Policy and instructions.
Pier1 must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.
Why doesn’t UPS recognize my tracking number?
Your tracking number will not be recognized by UPS.com until approximately 24 hours after your order has shipped. This is the time needed for UPS's online tracking system to update. Try tracking your package again the following day and follow it to your front door!
Accepted Payment Methods:
All major credit/debit cards (American Express, MasterCard, Visa, and Discover)
Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order.
Sales and Promotions:
Throughout the year, we offer special promotions and discounts to our customers. Be sure to sign up for daily or weekly promotional emails.
Apply a Gift Card or Promo Code:
Gift cards and promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.
Address Changes
Because your order is processed in real time, we are unable to assist with any address change requests. Once tracking details are sent to you via email, please reach out to the carrier to explore if delivery change options are available to you. For your convenience, the links to our shipping partners are provided below.
UPS: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US
FedEx: https://www.fedex.com/en-us/delivery-manager.html
USPS: https://www.usps.com/manage/package-intercept.htm
To unsubscribe or receive fewer emails, click "Unsubscribe” link at the bottom of any email received.
It may take up to 48 hours for any changes to be applied. We will continue to send you emails about your shipping, delivery, and order information regardless of your email subscription.
Is Pier 1 furniture good quality?
Since 1962, Pier 1’s mission has been to inspire the home designer in all of us. One of the ways we do this is by sourcing high-quality furniture, decor, and other home accessories. We take pride in the quality of our products by choosing vendors who manufacture well-made, one-of-a-kind pieces from around the world.
Where does Pier 1 get their products?
Our dedicated buying team carefully selects vendors both domestically and globally to offer unique, authentic, quality products that spark your creativity and create a home that’s full of style and comfort.
How long has Pier 1 been in business?
Pier 1 started as a single store in San Mateo, California, in 1962. Nearly six decades later, Pier 1 continues to provide many of the classic styles you’re familiar with, like the Papasan chair, in addition to thousands of carefully curated accessories and furniture pieces. You can read more about our history here.
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