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About Us

We are here to inspire the home designer in all of us. To spark creativity with fresh ideas. To create a home full of style, life and laughter. A place thats continually evolving but always inviting. A place you cant wait to return to.

Inspiring, fun, colorful, creative and definitely out of the ordinary, you have a knack for finding just the right furniture, lighting, tableware and decor for your home. And that’s just what you find at Pier 1 Imports. Because we search out the world’s most gifted artisans, find and develop fashion-forward trends, and handcraft exclusive products with you specifically in mind.

We’re all about presenting new ways of seeing and experiencing your home. Our furnishings, rugs, art and scented candles are created to spark your imagination, present inventive solutions and reveal more possibilities than you ever thought possible.

You'll know what you're looking for when you see it . . . at Pier 1.


About Our Company

Pier 1 Imports has more than 55 years of experience and is dedicated to offering customers distinct home furnishings and décor at a good value. Our merchandise is a constantly evolving assortment based on customers’ lifestyles and relevant home trends. We are a socially conscious company that conducts business with personal and professional integrity. We employ committed, caring associates whose first priority is responding to the needs of our customers. 


The Merchandise

Our merchandise assortment ranges from home accessories such as candles, vases and picture frames to full-sized, upholstered furniture, hand-carved armoires, large-scale vases and eclectic wall decor. Our Pier 1 Imports merchandise makes a long and interesting journey. The process begins with our buyers, who import goods from many countries around the world. All merchandise is carefully selected in order to offer our customers exclusive, one-of-a-kind products that reflect excellent quality at a great value. Our buyers also work with designers abroad and with Pier 1 Imports’ Trend and Product Development team to create the proprietary designs found in our stores. 

Click here for our customer service phone numbers & other contact information.

Standard Shipping 

Most purchases shipped from our warehouses will arrive within 5-7 business days. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Free shipping on orders over $149 excluding rugs and furniture. You’ll receive an email with tracking information when your order is shipped.

Your shipping charges will be calculated and viewable at checkout.   We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.

At this time, we do not offer a white glove delivery option.

Some oversized items may not be available for delivery to Alaska and Hawaii.

48 Contiguous United States
Order Total Charge
Up to $15 $4.95
$15.01 - $25.00 $6.00
$25.01 - $45.00 $8.00
$45.01 - $65.00 $11.00
$65.01 - $90.00 $14.00
$90.01 - $125.00 $17.00
$125.01 - $200.00 $21.00
$200.01 & over 10%
Alaska and Hawaii
Order Total Charge
Up to $15.00     $24.95
$15.01 - $25.00 $26.00
$25.01 - $45.00 $28.00
$45.01 - $65.00 $31.00
$65.01 - $90.00 $34.00
$90.01 - $125.00 $37.00
$125.01 - $200.00 $41.00
$200.01 & over $50.00

 Last updated February 1st, 2022

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return. Thank you for your patience.

 

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges. 

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email support@pier1.com

Returns/Exchanges

You can return most items for a store credit within 30 days of delivery. Return shipping costs apply, and the item must be:

  1. In its original, undamaged condition
  2. Disassembled, if the item was originally delivered disassembled
  3. In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Final Sale” on the sale page
  • Open Box Items


Any outbound shipping charges collected on the order will not be refunded

    Defective Product and Returns due to Our Error

    If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges. 

    Order Cancellations

    We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.

     

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