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Contact Us

Email: support@pier1.com

Hours of Operation:

Monday - Friday 8:00 AM - 8:00 PM CST

Saturday/Sunday: 8:00 AM - 6:00 PM CST

 

    Contact Us

    Our Customer Experience Team are delighted to assist you with any questions that you may have. Please complete the form below to send us your inquiry and one of our Customer Experience Team will contact you.

    Standard Shipping 

    DELIVERY TIME: “While we typically ship orders within 5-7 business days from the date of purchase, due to severely constrained market conditions, we cannot guarantee less than a 14 day delivery. We will notify you of any delays exceeding this timeframe and your rights thereafter. 

    Note: items ordered together may not arrive in the same box.”

    Free shipping on orders over $149 excluding rugs and furniture. You’ll receive an email with tracking information when your order is shipped.

    Your shipping charges will be calculated and viewable at checkout.   We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.

    At this time, we do not offer a white glove delivery option.

    Some oversized items may not be available for delivery to Alaska and Hawaii.

    48 Contiguous United States
    Order Total Charge
    Up to $15 $4.95
    $15.01 - $25.00 $6.00
    $25.01 - $45.00 $8.00
    $45.01 - $65.00 $11.00
    $65.01 - $90.00 $14.00
    $90.01 - $125.00 $17.00
    $125.01 - $200.00 $21.00
    $200.01 & over 10%
    Alaska and Hawaii
    Order Total Charge
    Up to $15.00     $24.95
    $15.01 - $25.00 $26.00
    $25.01 - $45.00 $28.00
    $45.01 - $65.00 $31.00
    $65.01 - $90.00 $34.00
    $90.01 - $125.00 $37.00
    $125.01 - $200.00 $41.00
    $200.01 & over $50.00 & Up

     

    DELIVERY TIME: “While we typically ship orders within 5-7 business days from the date of purchase, due to severely constrained market conditions, we cannot guarantee less than a 14 day delivery. We will notify you of any delays exceeding this timeframe and your rights thereafter. 

    Note: items ordered together may not arrive in the same box.”

     Last updated February 1st, 2022

    Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return. Thank you for your patience.

     

    IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges. 

    Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

    You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

    Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

    If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

    To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email support@pier1.com

    Returns/Exchanges

    You can return most items for a store credit within 30 days of delivery. Return shipping costs apply, and the item must be:

    1. In its original, undamaged condition
    2. Disassembled, if the item was originally delivered disassembled
    3. In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

    There are a few items that can’t be returned:

    • Clearance items
    • Gift cards
    • Personalized items
    • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
    • Items you have already assembled
    • Items marked “Final Sale” on the sale page
    • Open Box Items


    Any outbound shipping charges collected on the order will not be refunded

      Defective Product and Returns due to Our Error

      If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges. 

      Order Cancellations

      We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.

       

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      Pier 1 VIP

      Pier 1 VIP Program

      Member benefits include:

      • Exclusive discounts & deals
      • Early access to products and promotions
      • $25 off this month only! (YEARLY SUBSCRIPTION)

      Yearly

      $74.99 /Year

      Was $99.99

      No thanks

      *VIP PROGRAM STARTS IN FEBRUARY