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Pier 1 Imports History

Peace, Love and Papasans

Pier 1 Imports started as a single store in San Mateo, California, in 1962. Our first customers were post-World War II baby boomers looking for beanbag chairs, love beads and incense. Pier 1 has carried a wide selection of merchandise through the years, from chocolate-covered ants to clothing lines to life-size Spanish suits of armor.

Growing Up

In 1979, a store in Royal Oak, Michigan, was the first to reach $1 million in annual sales. 1985 brought significant changes that reshaped the company’s image as selling quality, unique home furnishings and decorative accessories. 

 

The New Millennium

We ushered in the new century with the launch of our online store at pier1.com and a new advertising campaign. The “Get In Touch With Your Senses” campaign positioned Pier 1 as a fun, sensory shopping experience that customers had long identified with the eclectic specialty store. We signed Kirstie Alley as our spokesperson for the campaign, marking the first time that we had employed a celebrity spokesperson.

Still Fun at 40

Pier 1 Imports celebrated its 40-year history of retailing in 2002. With the mantra “From Hippie to Hip,” we featured year-long special promotions and merchandise to honor the occasion.

Pier 1. Life More Interesting.

In 2004, Pier 1 Imports announced a new marketing campaign designed to remind customers of the globally inspired, one-of-a-kind mix of home furnishings and accessories offered, and the exciting in-store experience discovered when shopping at Pier 1 Imports. The campaign also introduced the concept of a product as our “spokesperson,” instead of using a celebrity to communicate our brand and messaging.

Golden Anniversary

Pier 1 Imports embraced 2012 as an important year for the company - 50-year history of retailing. The anniversary was marked with a year of celebrations, including the Mayor of Fort Worth declaring November 28, 2012, “Pier 1 Imports Day” in Fort Worth, Texas.

Launch of e-Commerce site

We were pleased to unveil the newly redesigned e-Commerce-enabled website, Pier1.com, in July of 2012. This new business allows us to provide our customer with the ability to shop when she wants, how she wants and where she wants.

New Beginnings

Now an Internet-first retailer, Pier 1 Imports gives you new ways to see and experience your home. Relaunched in 2020, Pier1.com works with established Pier 1 vendors to offer the same curated assortments of furniture, lighting, fragrance, tableware and décor that loyal customers have cherished for decades. Founded in 1962, the American home furnishings and accessories brand was acquired in 2020 by incubator Retail Ecommerce Ventures (REV). The new Pier 1 team is based in Dallas, Texas.

Standard Shipping 

Most purchases shipped from our warehouses will arrive within 5-7 business days. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Free shipping on orders over $149 excluding rugs and furniture. You’ll receive an email with tracking information when your order is shipped.

Your shipping charges will be calculated and viewable at checkout.   We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.

At this time, we do not offer a white glove delivery option.

Some oversized items may not be available for delivery to Alaska and Hawaii.

48 Contiguous United States
Order Total Charge
Up to $15 $4.95
$15.01 - $25.00 $6.00
$25.01 - $45.00 $8.00
$45.01 - $65.00 $11.00
$65.01 - $90.00 $14.00
$90.01 - $125.00 $17.00
$125.01 - $200.00 $21.00
$200.01 & over 10%
Alaska and Hawaii
Order Total Charge
Up to $15.00     $24.95
$15.01 - $25.00 $26.00
$25.01 - $45.00 $28.00
$45.01 - $65.00 $31.00
$65.01 - $90.00 $34.00
$90.01 - $125.00 $37.00
$125.01 - $200.00 $41.00
$200.01 & over $50.00

 Last updated February 1st, 2022

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return. Thank you for your patience.

 

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges. 

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email support@pier1.com

Returns/Exchanges

You can return most items for a store credit within 30 days of delivery. Return shipping costs apply, and the item must be:

  1. In its original, undamaged condition
  2. Disassembled, if the item was originally delivered disassembled
  3. In its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Final Sale” on the sale page
  • Open Box Items


Any outbound shipping charges collected on the order will not be refunded

    Defective Product and Returns due to Our Error

    If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges. 

    Order Cancellations

    We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.

     

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