Refund policy

 Last updated March 20, 2023

Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges.

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

 

Returns & Store Credit 

If something isn’t the right fit, most items are eligible for store credit within 30 days of delivery. 

To start a request, please contact our support team at [email protected]. Our team will review your request and guide you through the next steps. 




Refund Method 

  • Approved returns are issued as store credit redeemable on pier1.com
  • Store credit is typically processed within 5–7 business days after approval 


Eligibility Guidelines 

  • Requests must be made within 30 days of delivery
  • Items must be in original condition and original packaging
  • Items should be unused and not assembled


Non-Eligible Items

The following items are not eligible for return or store credit:

  • Clearance and items marked Final Sale
  • Gift cards
  • Personalized items
  • Bundled items purchased at a discount (must return entire bundle)
  • Items that have been assembled or modified
  • Items marked non-returnable on the product page or at checkout
  • Open box items


Damaged, Defective, or Incorrect Items 

If your order arrives damaged, defective, or incorrect, we’ll make it right. Our team will review your case and provide the most appropriate resolution based on the details of your request. 


Important Information 

All requests are subject to review and approval. 

To ensure a fair experience for all customers, we reserve the right to limit or decline requests in cases of excessive, unusual, or non-compliant activity. 


 

More information can be found in our Pier 1 Return Policy.

In addition, you agree to our Messaging Terms and Messaging Privacy Policy