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Merchandise Safety – Pier 1 Imports’ Practices

Throughout our more than 50-year history, Pier 1 Imports has been committed to the safety of our merchandise. We believe this is essential in the operation of a responsible business and a vital part of earning customer trust, establishing brand loyalty, and maintaining market share. An overview of Pier 1 Imports’ practices related to merchandise safety follows.

Our Vendors


Pier 1 Imports’ merchandise is sourced from hundreds of vendors located throughout the world, including the United States. We work closely with our vendors to ensure that our merchandise complies with applicable State and Federal laws and regulatory requirements, including laws and regulations regarding merchandise labeling and safety. Each vendor is also responsible for compliance with Pier 1 Imports’ Code of Vendor Conduct.

Merchandise Orders


Pier 1 Imports requires its vendors to supply quality merchandise that meets our Purchase Order terms and product specific testing requirements. If a vendor fails to comply with these terms and testing requirements, we have the right to cancel the order or require the vendor to take corrective action. Continuation of the vendor’s business relationship with Pier 1 Imports is tied to ongoing compliance with Pier 1 Imports’ Code of Vendor Conduct and the Purchase Order terms.

Oversight


Pier 1 Imports has for many years proactively engaged in merchandise safety. We communicate with our buyers, agents and vendors concerning regulatory testing, labeling and registration requirements. We work directly with third party laboratories in the ongoing development of testing protocols, which are designed to address both regulatory and safety concerns.

Our employees are involved with a number of product safety related organizations, such as ASTM (American Society of Testing and Materials), CSPA (Consumer Specialty Products Association), ICPHSO (International Consumer Product Health and Safety Organization), NCA (National Candle Association), Society of Glass and Ceramic Decorators and the Toy Industry Association. Involvement with these organizations allows Pier 1 Imports to provide guidance to senior management, buyers, agents and vendors concerning new and recent developments in safety standards and consumer concerns pertaining to the merchandise we offer.

Testing


Pier 1 Imports has established relationships with a number of internationally recognized testing laboratories, such as Bureau Veritas and SGS. We routinely use third party testing to independently verify that merchandise meets or exceeds regulatory requirements. The use of independent labs compliments any testing performed or directed by a vendor. Currently, approximately 70 different testing protocols have been developed and implemented. Examples include testing and/or certifications of compliance for lead in paint, flame retardants in upholstered furniture, compliance with UL standards and safety and appropriate age grading of toys.

Inspections/Recalls


In addition to testing, on-site inspections of merchandise purchased from overseas vendors are conducted by our agents at production or consolidation facilities prior to our acceptance of the product. Inspection reports are sent to our quality assurance group to identify potential issues prior to shipment. Merchandise is often re-inspected upon receipt in our distribution centers to ensure that the merchandise distributed to our stores meets all required performance and quality standards.

In the event of a merchandise safety issue, Pier 1 Imports conducts a review of relevant information and provides appropriate guidance. If necessary, we coordinate and work closely with the Consumer Products Safety Commission, Health Canada and other regulatory agencies to conduct a recall of the affected product. As a result of our diligent oversight and the above testing and inspection controls relating to tens of thousands of merchandise items offered for sale by Pier 1 Imports during the past 15 years, we have experienced less than 15 product recalls, all of which were voluntary.

Values


Pier 1 Imports continually refines the above business practices to minimize the safety risks associated with merchandise sourced throughout the world. Our efforts to ensure merchandise safety and Vendor Accountability reflect our values and commitment to consistently meet and exceed customer expectations.

Standard Shipping

Free shipping on orders over $99. You’ll receive an email with tracking information when your order is shipped.

Your shipping charges will be calculated and viewable at checkout.   We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.

At this time, we do not offer a white glove delivery option.

Some oversized items may not be available for delivery to Alaska and Hawaii.

48 Contiguous United States
Order Total Charge
Up to $35 $4.95
$35.01 - $50.00 $6.95
$50.01 - $99.00 $9.95
Alaska and Hawaii
Order Total Charge
Up to $15 $25.00
$15.01 - $25.00 $27.00
$25.01 - $35.00 $28.00
$35.01 - $50.00 $31.00
$50.01 - $65.00 $32.00
$65.01 - $85.00 $35.00
$85.01 - $99.00 $37.00

 Last updated December 30, 2020

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

 

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges. 

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by phone (888) 384-0700 or email support@pier1inc.com

Returns/Exchanges

You can return most items for store credit redeemable on pier1.com within 30 days of delivery.  The following will apply:

  • Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
  • Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
  • Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
  • We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
  • Each returned item must be in its original condition and packaging to be accepted.
  • We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
  • Refunds are generally issued within 5-7 business days after we have processed your return.

Defective Product and Returns due to Our Error

If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges. 

Order Cancellations

Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at (888) 384-0700 immediately if you have placed an order in error. If the cancellation request occurs more than 15 minutes after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.

 

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