Frequently Asked Questions
Pier 1 FAQ's
Visit our Pier 1 Help Center for more policy information.
Orders
How Do I Place an Order?
We offer secure online ordering so that you can quickly order at your convenience.
Order online
Placing an order on Pier1.com is safe, easy, and fast. You can check your order status and make changes every step of the way using the “My Account” page.
How can I get assistance with my order?
What is the status of my order?
Track My Order🌍🔍
If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to the carrier.
Once the designated carrier receives the order, you will receive tracking information via email. Your order can be tracked in your account page linked in your order confirmation email.
How Do I know if my order went through?
After your order is completed, you will be sent a confirmation email to the email address provided at checkout. Included will be an order number – this is your reference number in case you have any questions about your order.
Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.
Why haven’t I received an email about my order?
There are usually two reasons:
- You may have an outdated email address on file (or possibly a typo when entering your email at checkout), OR
- You may have a spam blocker filtering email from us.
Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
What do I do if something on my order is missing or damaged?
- Please take photos of all items and packaging before discarding anything.
- Please contact a Pier1 Customer Care agent right away!
- Click here to report an issue with your order within your 30-day claims window.
Pier1 must receive requests for all returns, exchanges, and claims (including the replacement of missing or damaged items), within 30 days of the purchase date listed on your receipt.
Helpful Articles:
Why isn’t my tracking number updating or recognized?
Tracking information may take up to 24–72 hours to update after your order has shipped.
In some cases, you may see a status like “label created” or no activity yet — this simply means the carrier has not scanned the package into their system.
Please allow up to 72 hours for tracking updates to appear. If there’s still no movement after that time, feel free to contact our support team for assistance.
Payment Methods
Accepted Payment Methods:
All major credit/debit cards (American Express, MasterCard, Visa, and Discover)
Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order.
Sales and Promotions:
Throughout the year, we offer special promotions and discounts to our customers. Be sure to sign up for daily or weekly promotional emails.
Apply a Gift Card (store credit) or Promo Code:
Gift cards and promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated "discount code or gift card" field. Your grand total will immediately reflect the discount.
Checkout Issue? If you're having trouble at checkout or can't apply your gift card or discount code, please take a screenshot of any errors and your cart, and contact us right away. Keep in mind, promotions and gift cards can't be applied after 24 hours of placing your order.
Return and Refund Policy
Sign in and Start Your Return
To begin the return/exchange process, please contact us. Alternatively, our Pier 1 Customer Care team is available via email at [email protected].
Returns & Store Credit
If something isn’t the right fit, most items are eligible for store credit within 30 days of delivery.
To start a request, please contact our support team at [email protected]. Our team will review your request and guide you through the next steps.
Hassle-Free Experience
Once you contact a customer care representative, we’ll determine the next steps for your return. Once your request is reviewed and approved, we’ll provide a resolution as quickly as possible.
Refund Method
- Approved returns are issued as store credit redeemable on pier1.com
- Store credit is typically processed within 5–7 business days after approval
Eligibility Guidelines
- Requests must be made within 30 days of delivery
- Items must be in original condition and original packaging
- Items should be unused and not assembled
Non-Eligible Items
The following items are not eligible for return or store credit:
- Clearance and items marked Final Sale
- Gift cards
- Personalized items
- Bundled items purchased at a discount (must return entire bundle)
- Items that have been assembled or modified
- Items marked non-returnable on the product page or at checkout
- Open box items
Defective Product and Returns due to Our Error:
⚠️ Important: Please take photos before discarding any items or packaging.
If there’s an issue with your order, such as items arriving damaged, defective, or incorrect, please contact us within 30 days. Be sure to include photos so we can properly assess and address the situation for you!
Order Cancellations
We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.
Address Changes
Because your order is processed in real time, we are unable to assist with any address change requests. Once tracking details are sent to you via email, please reach out to the carrier to explore if delivery change options are available to you. Redirection fees may apply depending on the carrier.
For your convenience, the links to our shipping partners are provided below:
UPS: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US
FedEx: https://www.fedex.com/en-us/delivery-manager.html
USPS: https://www.usps.com/manage/package-intercept.htm
Email Subscriptions
To unsubscribe or receive fewer emails, click "Unsubscribe” link at the bottom of any email received.
It may take up to 48 hours for any changes to be applied. We will continue to send you emails about your shipping, delivery, and order information regardless of your email subscription.
SMS Marketing Subscriptions
Simply text "STOP" to unsubscribe from SMS marketing messages.
About Pier 1 Imports
Is Pier 1 furniture good quality?
Since 1962, Pier 1’s mission has been to inspire the home designer in all of us. One of the ways we do this is by sourcing high-quality furniture, decor, and other home accessories. We take pride in the quality of our products by choosing vendors who manufacture well-made, one-of-a-kind pieces from around the world.
Where does Pier 1 get their products?
Our dedicated buying team carefully selects vendors both domestically and globally to offer unique, authentic, quality products that spark your creativity and create a home that’s full of style and comfort.
How long has Pier 1 been in business?
Pier 1 started as a single store in San Mateo, California, in 1962. Nearly six decades later, Pier 1 continues to provide many of the classic styles you’re familiar with, like the Papasan chair, in addition to thousands of carefully curated accessories and furniture pieces. You can read more about our history here.