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Pier 1 Candles

CANDLE MAINTENANCE: HOW TO GET THE MOST OUT OF YOUR CANDLE

We all have that one fragrance we absolutely love the most, can't live without...don’t you wish it could last forever? (Us too!) But, we can’t give you forever so here’s the next best thing: 7 key tips and tricks to keep your favorite scents filling up your home for as long as possible!

Safety First! 

To enjoy your candles to the fullest, keep fire prevention in mind.

  • Never, ever leave a candle unattended or out of sight.
  • Keep candles out of reach of children and pets.
  • Avoid displaying on bookshelves, under cabinets or any spot where a candle is at risk of being knocked over.
  • Remove all packaging and decoration before igniting a candle.
  • Read all use and safety instructions.
  • Always burn your candle in a well-ventilated space and about 65-75° room on a heat-resistant surface, and/or use an appropriate candle holder.
  • Candle users or not, everyone needs a home fire safety plan that includes a fire extinguisher and other fire safety equipment.

Initial burn 101: Train that flame

Your candle has a built-in memory, so it’s important to light it right from the very beginning. Here’s the proper way to burn a candle:

  • Plan ahead. About three hours of first burn time (two for votives) is needed to ensure your candle pools successfully. You want the flame to create an even distribution of melted wax across the candle’s circumference as a basis for optimal future burns.
  • Before relighting your candle, allow it to cool completely (average is two hours) and repeat the process above.
  • Key takeaway: For maximum performance of filled candles, allow the melted wax pool to reach the sides of the container during the first burn cycles. This will prevent tunneling, where wax on the sides of the container is not consumed.

Once you’ve perfected the first flame here’s how to keep it lively: 

Keep it away from wind/drafts.

  • Avoid vents, drafts, fans or open windows that could blow curtains, paper, etc. into the flame’s path and cause a fire. This will also help prevent uneven burning or smoking.
  • Seeing uneven burning, smoking, or flare-ups? Those are tell-tale signs of a draft. Find another safer place for your candle.

Burn Time

  • Never burn a candle longer than recommended.
  • It’s recommended to burn candles in 2 to 3 hour increments. Generally, do not burn a candle for more than 4 hours at a time. After 4 hours, the candle gets too hot and begins evaporating fragrance oil and burning off faster. 

Trim the Wick

  • Trim the candle wick to ¼” before every lighting to promote a strong and steady burn. Use a sharp wick trimmer, scissors or nail clippers, and always remove any debris from the wax pool. Lasting candles require mindful maintenance.
  • Good news: Properly trimmed candle wicks prevent tunneling. That’s the term used when the wick is surrounded by a tunnel or moat-like effect due to faulty wax pooling. Once tunneling sets in, it affects all subsequent burns. Think of it as candle kryptonite.

Handling

  • Never touch or move a burning candle. When wax is liquid, containers and holders will be very hot and spilled liquid will cause burns.

Extinguishing

  • Extinguish a candle if the flame comes too close to the container or holder to avoid risk of breakage.
  • If wax pools on pillar candles approach the edge, extinguish the flame, allow wax to harden (most candles need two hours) and relight later.
  • Straightening the wick with tweezers or a wick snuffer after blowing out the candle also helps prevent the dreaded tunneling.

Know When to Quit

  • Most fire safety sources agree: When your candle’s wax is down to ½” wax, it’s time to part ways.
  • Attempting to burn the wax beyond the ½” mark creates the risk of heat damage to the candle’s holder and/or counter/surface.
  • After the empty candle has thoroughly cooled for the last time, the metal wick holder should be easy to pop out.
  • To remove leftover wax, place the cooled container in the freezer for a couple of hours. After the wax releases, wipe the container clean with a paper towel.
  • Get creative and recycle your container as a vase, a new place to store your makeup brushes, pencil holder, planter or other fun idea. If you do, tag @Pier1 on Instagram or use the hashtag #pier1love to show us your creative candle re-use. We’re always looking for fun ways to be sustainable. 

    Tips and Tricks:

    • Leave at least three inches between burning candles in a multiple-candle holder.
    A word about warmers: Candle warmer plates and lamps work by melting jar candles instead of burning them. While the scent may be more intense at first, subsequent lightings reduce the fragrance significantly. Your investment erodes as unscented wax remains unburned in the container. To deliver the best results and value, Pier 1 does not endorse candle warmers. Since our candles feature a wick that uses wax as fuel, you get a more even, longer-lasting burn with more hours to enjoy your favorite fragrance.

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    At this time, we do not offer a white glove delivery option.

    Some oversized items may not be available for delivery to Alaska and Hawaii.

    48 Contiguous United States
    Order Total Charge
    Up to $35 $4.95
    $35.01 - $50.00 $6.95
    $50.01 - $100.00 $9.95
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    Alaska and Hawaii
    Order Total Charge
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    $150.01 - $200.00 $42.00
    $200.01 and above 20%

     Last updated December 30, 2020

    Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

     

    IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges. 

    Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

    You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

    Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

    If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

    To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by phone (888) 384-0700 or email support@pier1inc.com

    Returns/Exchanges

    You can return most items for store credit redeemable on pier1.com within 30 days of delivery.  The following will apply:

    • Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
    • Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
    • Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
    • We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
    • Each returned item must be in its original condition and packaging to be accepted.
    • We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
    • Refunds are generally issued within 5-7 business days after we have processed your return.

    Defective Product and Returns due to Our Error

    If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges. 

    Order Cancellations

    Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at (888) 384-0700 immediately if you have placed an order in error. If the cancellation request occurs more than 15 minutes after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.

     

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