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  • Why We Think Fake Christmas Trees Rock!

    WHY WE THINK FAKE CHRISTMAS TREES ROCK!

    The Battle Between Real Trees and Fake Christmas Trees It’s almost that time. When lights twinkle, children smile, your to-do list grows and you start thinking that espresso and chocolate covered coffee beans aren’t necessarily a bad combination. There’s a...

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Standard Shipping

Free shipping on orders over $99. You’ll receive an email with tracking information when your order is shipped.

Your shipping charges will be calculated and viewable at checkout.   We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.

At this time, we do not offer a white glove delivery option.

Some oversized items may not be available for delivery to Alaska and Hawaii.

48 Contiguous United States
Order Total Charge
Up to $35 $4.95
$35.01 - $50.00 $6.95
$50.01 - $99.00 $9.95
Alaska and Hawaii
Order Total Charge
Up to $15 $25.00
$15.01 - $25.00 $27.00
$25.01 - $35.00 $28.00
$35.01 - $50.00 $31.00
$50.01 - $65.00 $32.00
$65.01 - $85.00 $35.00
$85.01 - $99.00 $37.00

 Last updated December 30, 2020

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

 

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges. 

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by phone (888) 384-0700 or email support@pier1inc.com

Returns/Exchanges

You can return most items for store credit redeemable on pier1.com within 30 days of delivery.  The following will apply:

  • Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
  • Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
  • Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
  • We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
  • Each returned item must be in its original condition and packaging to be accepted.
  • We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
  • Refunds are generally issued within 5-7 business days after we have processed your return.

Defective Product and Returns due to Our Error

If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges. 

Order Cancellations

Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at (888) 384-0700 immediately if you have placed an order in error. If the cancellation request occurs more than 15 minutes after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.

 

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