My Pier 1 Rewards Program Terms and Conditions
These terms and conditions govern your membership in the My Pier 1 Rewards Program (“My Pier 1 Rewards” or “the Program”) offered by Pier 1 Imports (U.S.), Inc. (“Pier 1 Imports” or “we,” “our” or “us”). By enrolling in the Program you agree (i) to be bound by these terms and conditions, including the policies and rules referenced herein, and (ii) acknowledge that Pier 1 Imports may change these terms and conditions at its discretion from time to time. If you do not agree with any of the terms conditions of the Program, do not enroll. If you are enrolled and no longer wish to participate, or do not agree with these terms and conditions, or any changes to these terms and conditions, please cancel your membership by following the cancellation process outlined in Section 12 below.
My Pier 1 Rewards is available to legal residents of the US states where Pier 1 has made the Program available, and who are at least 18 years of age or older at the time of registration. The Program provides three tiers of membership for its customers, each providing a unique set of benefits. The first tier is Pearl and only requires you to provide your first and last name, your phone number and email address to enroll. Additional Program benefits of Pearl may require further information such as mailing address and birthday information, all of which you may provide at your discretion. The second and third tiers are Cobalt and Platinum credit cardmembers, each of which are credit card based tiers and require you to apply and be approved for the Pier 1 Rewards credit card. Current Pier 1 Rewards credit cardmembers will be automatically enrolled into the Program as part of the Pier 1 Rewards credit card agreement (the “Cardmember Agreement”) by and between the cardmember and Comenity Bank. Existing Pier 1 Rewards Base credit cardmembers will be enrolled in the Cobalt credit cardmember tier of My Pier 1 Rewards and existing Pier 1 Platinum Rewards credit cardmembers will be enrolled in the Platinum credit cardmember tier of My Pier 1 Rewards. You may enroll to become a Pearl member, or apply for the Cobalt Pier 1 Rewards credit card, at Pier 1 Imports retail stores, online at www.mypier1rewards.com, or by calling Pier 1 Customer Service at 1-855-343-9919.
2. Program Benefits and Offers
- Pearl – Pearl members receive members-only offers, invitations to in-store events, extended return time on all purchases, and a special birthday offer after you have provided your birth month and day, as these offers are extended during the year.
- Cobalt – Cobalt credit cardmembers receive the benefits provided to Pearl members, and earn 1 point for every $1 in Net Purchases (hereinafter defined) at Pier 1 Imports retail stores and online at www.pier1.com when using your Pier 1 Rewards credit card. Cobalt credit cardmembers will receive a $10 Rewards Certificate (“Rewards Certificate”) for every 200 Rewards points earned.
- Platinum – Platinum credit cardmembers receive the benefits provided to Cobalt credit cardmembers, and receive an extra 10% off your qualifying purchases on the first Tuesday of each month which is commonly referred to as “Platinum Tuesdays.” We are always working on more ways to improve the Program for members. We may from time to time change and/or provide additional rewards, offers and benefits for one or more of the membership tiers. In order to stay updated on the latest rewards, offers and benefits, please check us out at www.mypier1rewards.com.
3. Rewards Points
Cobalt and Platinum credit cardmembers will receive 1 point for every $1 in Net Purchases (hereinafter defined) at Pier 1 Imports retail stores and online at www.pier1.com using your Pier 1 Rewards credit card. You will receive a $10 Rewards Certificate for every 200 points you earn. There is no maximum number of points that you can accumulate in the Program; however, points will expire 12 months from the date of purchase. Point accrual will begin on your first purchase following enrollment. “Net Purchases” means purchases of goods and services made by you or any authorized user on your Pier 1 Rewards credit card account minus any returns or refunds, and less any applicable shipping charges. From time to time, Pier 1 Imports may provide Cobalt and Platinum credit cardmember the opportunity to earn additional points as defined by the terms of the specific promotion. All purchases are subject to verification by Pier 1 Imports before being credited to your member account.
4. Reward Certificate Restrictions
Rewards Certificates are not replaceable, redeemable or transferable for cash (unless required by law), credit, or other rewards under any circumstances, and cannot be used as payment of any outstanding obligation owed to Pier 1 Imports or Comenity Bank. Rewards Certificates are not “gift certificates” under applicable law. Lost, stolen or mutilated Rewards Certificates will not be replaced. Redeemed Rewards Certificates are not refundable. Certain rewards are available only during the time periods described in the Program communications. We may substitute rewards of equal or greater value as necessary at our discretion. Rewards Certificates are valid through the expiration date set forth on the Rewards Certificate, if any. Rewards Certificates must be surrendered upon redemption and no photocopies will be honored. Use of any Rewards Certificate is subject to any additional restrictions listed on the Rewards Certificate. Points from separate enrolled membership accounts may not be combined onto one account.
5. Welcome Offer
A “My Pier 1 Rewards Welcome Offer” for Pearl members will be emailed to you after completion of your member profile with your first and last name, phone number, email address and mailing address. Cobalt and Platinum credit cardmembers will receive their My Pier 1 Rewards Welcome Offer in the mail with their credit card credentials. The offer may be used when you shop at a Pier 1 Imports store or online at www.pier1.com, and is subject to the terms and conditions set forth on the offer, if any. The My Pier 1 Rewards Welcome Offer for Cobalt and Platinum credit cardmembers is subject to credit approval, and your Pier 1 Rewards credit card account must be in good standing at the time of transaction. The My Pier 1 Rewards Welcome Offer may vary depending on membership tier.
6. Birthday Offer
Members who have a completed profile with their last and first name, phone number, email address and birth month and day will receive a “My Pier 1 Rewards Birthday Bonus Offer” each year during their birth month. The offers will either be mailed or emailed to you. Cobalt and Platinum credit cardmembers must have had a credit card transaction within the last 18 months and be in good standing in order to receive the My Pier 1 Rewards Birthday Bonus Offer. The offer is valid at a U.S. Pier 1 Imports store or at www.pier1.com, and is subject to the terms and conditions set forth on the offer, if any. In order to be eligible to receive your My Pier 1 Rewards Birthday Bonus Offer you must provide your birth month and day at least thirty (30) days prior to your birth month. The My Pier 1 Rewards Birthday Bonus Offer may vary depending on membership tier.
7. Account Identification at Point of Checkout
To receive credit for your transaction, your account must be identified at time of purchase. You will be required to provide your telephone number at the point of checkout. If you do not know your telephone number, we can look you up with your email. Providing your email or phone number at the time of checkout for purposes of either checking to see if you have an account, identifying your account, or setting up a new account is voluntary and is not being requested or recorded as part of a credit card transaction.
Check-ins are interactions with a My Pier 1 Rewards member at one of our retail store locations. Members can have a “visit check-in” or an “event check-in.” A visit check-in is defined as a visit to the store during a non-event time. An event check-in is a check-in during an in-store event and requires associate assistance to complete. During an event, an existing member who checks in may also receive a bonus check-in credit by checking in their guest at the event. By utilizing the check-in functionality, members will be automatically entered into any sweepstakes that Pier 1 Imports is sponsoring during the time of the check-in. Official sweepstakes rules will be available for review at the time of check-in.
9. Authorization to Collect Information and Permission to Market to Members
By enrolling in the Program, and/or activating or using your Pier 1 Rewards credit card, you acknowledge and agree (i) that you may be asked to provide personal information about yourself, such as name, billing and shipping address, email address, phone number, date of birth, and shopping preferences, and that the information you provide will be used by Pier 1 Imports, its subsidiaries, affiliates and third-party partners as necessary to operate the Program and provide you the benefits and rewards described herein, and (ii) that we may use your personal information to send you marketing information, which may include marketing emails, text messages, direct mail pieces, and special communications about upcoming offers, promotions or decorating ideas that we feel may be of interest to you.
10. Opting Out of Marketing
Members will be enrolled to receive marketing material from Pier 1 Imports as part of the enrollment process. You may opt out of receiving My Pier 1 Rewards promotional mail, emails and/or text messages at any time by sending an email to CustomerService@pier1.com or a letter to Pier 1 Imports, Attn: Customer Service My Pier 1 Rewards, 100 Pier 1 Place, Fort Worth, TX 76102. Please be sure to include your current information and the requested changes you would like us to make to your marketing profile in your communication. You may also cancel or modify the text or email marketing communications you receive from us by following the instructions contained within our promotional emails or texts.
You can opt out of marketing materials and still participate in the Program; however, please understand that you will not receive all the great offers the Program offers.
Allow 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Pier 1 Imports. We will retain your information for legitimate business purposes or as required by law.
11. Updating Membership Information
You may update and/or correct your membership information by visiting www.mypier1rewards.com or contacting us at 1-855-343-9919, or by email at CustomerService@pier1.com, or by postal mail to Pier 1 Imports, Attn: Customer Service My Pier 1 Rewards, 100 Pier 1 Place, Fort Worth, TX 76102. Your Membership information must be correct in order to receive the benefits and rewards of the Program.
12. Cancellation By Member
You may cancel your membership at any time by notifying Customer Service by email, phone or in writing. Cancellation may take up to 6-8 weeks to process. Upon cancellation, all membership rewards, offers and benefits will be cancelled and deactivated. If your Pier 1 Rewards credit card account is closed for any reason, your membership in the Program will be terminated; however, you may re-enroll as a Pearl member at one of our retail stores, online at www.mypier1rewards.com or by calling Customer Service.
13. Abuse of the Program
We may terminate and/or suspend your membership and right to participate in the Program, in the event we determine, in our sole and absolute discretion, that (i) you are ineligible to participate pursuant to these terms and conditions, (ii) you have violated any terms or conditions of the Program or any applicable laws, (iii) your Pier 1 Rewards Cobalt or Platinum credit card is in default as described in your Cardmember Agreement, or (iv) you committed any other fraud, abuse or circumvention of the Program and its policies and procedures. If we terminate and/or suspend your membership, we reserve the right to void any rewards and/or Reward Certificates. If your points are forfeited for any reason, we will not reinstate these points to your membership account.
15. Disclaimer of Representations and Warranties
THE PROGRAM, AND ANY ONLINE ACCOUNT MANAGEMENT SYSTEM OR APPLICATION RELATED TO THE PROGRAM, IS PROVIDED ON AN “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS” BASIS. EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED IN THESE TERMS OR IN ADDITIONAL TERMS PROVIDED BY PIER 1 IMPORTS. PIER 1 IMPORTS HEREBY FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.
16. Dispute Resolution
We urge you to read these terms carefully, as they include limitations of liability, arbitration of disputes, a waiver of class actions and other provisions that affect your legal rights.
Certain portions of this Section 16 are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Pier 1 Imports agree that we intend that this Section 16 satisfies the “writing” requirement of the Federal Arbitration Act. This Section 16 can only be amended by mutual agreement. If you do not agree with the below dispute resolution terms and conditions, do not enroll. If you are enrolled and do not agree with this Section 16, please cancel your Membership by following the cancellation process outlined in Section 12.
A. Binding Arbitration. AS USED HEREIN, THE FOLLOWING DISPUTES WILL BE “ARBITRATION DISPUTES”, WHICH MAY ONLY BE RESOLVED BY BINDING ARBITRATION AS SET FORTH HEREIN: ANY AND ALL DISPUTES ARISING OUT OF, IN CONNECTION WITH OR RELATED TO THE PROGRAM, INCLUDING ANY DATA COLLECTION, DATA PRIVACY OR SECURITY, DATA BREACH, TEXT MESSAGING, OR COLLECTION, USE, OR DISCLOSURE OF INDIVIDUAL OR AGGREGATE CONSUMER INFORMATION AND DATA WHETHER PERSONALLY IDENTIFIABLE OR OTHERWISE OBTAINED THROUGH THE PROGRAM. ALL ARBITRATION DISPUTES MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION IN ACCORDANCE WITH THE THEN-CURRENT COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), except as modified herein, and in accordance with the AAA’s Supplementary Procedures for Consumer Related Disputes. The arbitration will be administered by the AAA. The Federal Arbitration Act (“FAA”) shall govern the arbitrability of all Arbitration Disputes, including the No Class Action Matters section below. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY ARBITRATION DISPUTE HEARD BY A JUDGE OR JURY. Issues relating to the enforceability of the arbitration and class action waiver provisions are to be decided only by a court of competent jurisdiction, and not by the arbitrator. This arbitration provision shall survive termination of these Terms or the Site. You can obtain AAA procedures, rules, and fee information as follows: 800.778.7879 and http://www.adr.org.
B. Limited Time to File Claims. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE TO THE OTHER PARTY) WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES OR IT WILL BE FOREVER BARRED.
C. Injunctive Relief. The foregoing provisions of this Section 16 will not apply to any legal action taken by Pier 1 Imports to seek an injunction or other equitable relief in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to Program.
D. No Class Action Matters. YOU AND PIER 1 IMPORTS AGREE THAT WITH RESPECT TO ARBITRATION DISPUTES EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION. All Arbitration Disputes will be heard or arbitrated only on an individual basis and will not be joined or consolidated with any other claims or arbitrations or other proceedings that involve any claim or controversy of any other party. There shall be no right or authority for any Arbitration Dispute to be arbitrated on a class action basis or on any basis involving Arbitration Disputes brought in a purported representative capacity on behalf of the general public, or other persons or entities similarly situated. But if, for any reason, any court with competent jurisdiction holds that the restriction set forth in this Section 16(D) is unconscionable or unenforceable, then our agreement in Section 16(A) to arbitrate will not apply and the Arbitration Dispute must be brought exclusively in court pursuant to Section 16(F). Notwithstanding any other provision of this Section 16, any and all issues relating to the scope, interpretation and enforceability of the class action waiver provisions contained in this “No Class Action Matters” section, are to be decided only by a court of competent jurisdiction, and not by the arbitrator. The arbitrator does not have the power to vary these class action waiver provisions.
E. Small Claims Matters Are Excluded From Arbitration Requirement. Notwithstanding the foregoing, either of us may bring qualifying claims of disputes (including Arbitration Disputes) in small claims court of competent jurisdiction.
F. Federal and State Courts in Tarrant County, Texas. Except to the extent that arbitration is required in Section 16(A), small claims actions, or with respect to the enforcement of any arbitration decision or award with respect to an Arbitration Dispute, any action or proceeding relating to the Program may only be instituted in state or Federal court in Tarrant County, Texas. Accordingly, you and Pier 1 Imports consent to the exclusive personal jurisdiction and venue of such courts for such matters, and waive any jurisdictional, venue or inconvenient forum objections to such courts.
G. Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND WE WAIVE ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF A LAWSUIT ARISING OUT OF OR RELATED TO THIS AGREEMENT. THIS JURY TRIAL WAIVER SHALL NOT AFFECT THE ARBITRATION PROVISION ABOVE (INCLUDING THE JURY TRIAL WAIVER CONTAINED THEREIN). YOU AND WE EACH REPRESENT THAT THIS WAIVER IS GIVEN KNOWINGLY, WILLINGLY AND VOLUNTARILY.
H. Severability. If any portion of the above arbitration provision, other than the Class Action Waiver, is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force. If a determination is made that the Class Action Waiver is unenforceable, only this sentence of the Arbitration Agreement will remain in force and the remaining provisions shall be null and void, provided that the determination concerning the Class Action Waiver shall be subject to appeal.
I. APPLICABLE LAW. These terms and conditions, and any additional terms of the Program will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of law provisions.
17. Right to Change/Modify/Cancel
Pier 1 Imports reserves the right to amend, modify, limit, restrict and/or terminate the Program or any aspects or features of the Program at any time without prior notice to Members. Any changes or modifications to these terms and conditions and/or the Program will be effective immediately and posted on www.mypier1rewards.com.
You are responsible for any personal tax liability related to participating in the Program. The Program is void where prohibited by federal, state or local law. We reserve the right to approve, deny or revoke participation in the Program to any individual for any reason whatsoever. These terms and conditions set forth all the terms of the Program; we have no other obligation with respect to the Program beyond those described in these terms and conditions.
19. Customer Service
For questions or assistance regarding the Program, please contact us at 1-855-343-9919, or by email at CustomerService@pier1.com, or by postal mail to Pier 1 Imports, Attn: Customer-Service – My Pier 1 Rewards, 100 Pier 1 Place, Fort Worth, TX 76102.